Member Success Associate

Arlington, VA
Full Time
Center for Transformation
Entry Level

About The Academy:

The Health Management Academy (The Academy) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.  

The Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, The Academy could be the right place for you!

Position Summary:

The Member Success Associate is a key member of the Center for Transformation team that serves as the main resource accountable for tracking and managing member value by ensuring participation in Academy events.

Primary Job Duties:

  • Project manage weekly team meetings and report on key metrics related to member utilization
  • Track key member KPIs to monitor membership status and report back to the Account Management team to inform renewal strategy
  • Accountable for event recruitment and registration for both in-person and virtual events (including industry & health system member name identification and bio collection)
  • Work with the Program leads, Business Development, and Marketing teams to support targeted health system and industry recruitment campaigns for new and underrepresented programs
  • Work within the business unit to assist with member calls; scheduling both within the health system and industry segments
  • Work with the Marketing team to utilize Marketo email to streamline weekly program communication to members (report back open and click rates)
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s Degree required
  • 1-2 years experience in a sales or customer-focused role
  • Comfortability with being on the phone often and calling members 
  • Interest in the Healthcare Industry 
  • Ability to come into the office 2-3 days a week (hybrid opening)

Interpersonal Skills & Attributes:

  • Customer-focused
  • Ability to influence others at senior levels
  • Team approach to working with others
  • Ability to perform a variety of duties within any work-day
  • Organizational skills from planning to execution of tasks and projects
  • Attention to detail
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and interpersonal skills both internally and externally as well as by phone and via email
  • Able to develop personal organization tactics to meet goals
  • Able to find multiple solutions to a complex problem
  • Able to manage multiple competing priorities
  • Interest in healthcare subject matter

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision. The employee will be seated a majority of the time. The employee will be required to use computer screens all of time.

Notice of Equal Opportunity Employment:

The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.

Compensation:

Pay is $55,000 per year.

THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.

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